This is the privacy policy of IMZI.
Privacy Policy
Protecting your privacy is a big deal. At IMZI we are strict about how we handle personal information.
This privacy policy outlines how we collect, store, use and disclose personal information. It also confirms our obligations under the Privacy Act 1988 and the Telecommunications Act 1997. We are legally required by the below organisations to obtain particular personal information to activate and manage your service, and store your information for a period of two (2) years post terminating your service.
Complying with. or as required or authorised by, law (including under the Telecommunications (Interception and Access) Act 1979 (Cth) and the Telecommunications Act 1997 (Cth)
Complying with, or as required by or in accordance with, any mandatory industry code or standard registered under the Telecommunications Act 1997 (Cth)
Performing identity checks for pre-paid public mobile telecommunications services under the Telecommunications (Service Provider-Identity Checks for Prepaid Mobile Carriage Services) Determination 2013
Complying with requests for information issued to IMZI and courts that are entitled to obtain the information under Australian law
What is your personal information?
In this privacy policy, the term ‘personal information’ has the meaning given to it in the Privacy Act. Personal information is information we collect which identifies you or could be used to identify you.
Why do we collect personal information?
We need to collect some personal details from you to provide you with our services and products. Without collecting your identifying information when you join us, we may not be able to provide you with the products and services you want. We may also need to collect additional personal information to manage your account and continue to provide you with our products and services.
What personal information do we collect?
Information about you
The information we collect about you depends on the products and services you use and whether you are a customer, job applicant or a member of the public. It may include:
Your name, date of birth and contact details
Your physical address or alternative addresses where we provide our services to you
Your bank account and credit card details
Information to prove your identity, for example your driver’s licence or another form of ID
Details of products and services we have supplied you or you have asked about
Details needed to deliver those products and services or answer your questions
Details about your account (including your password and username)
Information about you that you provide us directly or indirectly when online
Information about how you use our products and services
We may also collect:
Phone numbers that you call or send messages to
Phone numbers that you receive calls and messages from
The date, time and length of the calls and messages you send or receive with us. Also, your location at the time of these calls and messages
Information about the level of service you receive. This may include details of network faults or events which may affect our services
Information about your use of our services, including how you use our network, the operating system you use, our apps or online portals, call centres, webchat services and stores
Websites you visit and online searches you do. This includes the date, time and length of your internet browsing and your location at the time. For further information, please see the section ‘How we use online identifiers’ below
How do we collect personal information?
We collect your personal information if you:
Provide information to us in account application forms, order forms or service enquiry forms
Provide information to us when you buy products or services from our app
Use any of our apps or online portals
Require assistance with service provisioning or fault management
Use your device including when this results in contact between your device and our network. This contact might tell us about you, your device, your use of our services and your location
We may also collect personal information about you in accordance with our obligations under the data retention provisions of the Telecommunications (Interception and Access) Act 1979 (Cth).
How do we use your personal information?
We may use your personal information and usage information for the purposes of:
Providing you with products and services
Providing you with products and services
Processing orders or applications to become a customer
Providing you with customer and technical support
Communication and administration
Contacting you with messages about changes to our products or services
Verifying your identity
Generating bills, managing your account, and carrying out debt-recovery
Carrying out credit checks and credit reporting
Dealing with questions, complaints and other customer care activities
Assessing any financial hardship application made by you
Identifying your location so we can send you emergency alerts
Network security and fraud
Protecting our network and managing the use of our network, including by analysing data use, calling patterns, SMS and other uses of our network. For example, we identify peak periods of use so our network can better handle the volume at those times.
Conducting internal investigations in relation to crime and fraud prevention, detection, recovery or prosecution.
Compliance
Complying with. or as required or authorised by, law (including under the Telecommunications (Interception and Access) Act 1979 (Cth) and the Telecommunications Act 1997 (Cth)
Complying with, or as required by or in accordance with, any mandatory industry code or standard registered under the Telecommunications Act 1997 (Cth)
Performing identity checks for pre-paid public mobile telecommunications services under the Telecommunications (Service Provider-Identity Checks for Prepaid Mobile Carriage Services) Determination 2013
Complying with requests for information issued to IMZI and courts that are entitled to obtain the information under Australian law
For other purposes, we will ask for your consent to use your personal information.