Frequently Asked Questions

  • IMZI is a subsidiary company of Isoton, a long-standing telco company for 35+ years. IMZI was formed to specifically serve our mobile virtual network operator (MVNO) partners.

  • Not as much as you expect. Tens of thousands, not hundreds of thousands.

    Have you received a network operator quote that you’re not sure about? Speak with the IMZI team, we guarantee that our price and services will beat it.

  • Use our “zero-touch” MVNO onboarding service. Here is the process:

    1. We will meet to discuss your goals to launch a mobile brand

    2. We sign the MVNO agreement together

    3. You send us your branding guidelines

    4. Wait 8-weeks ⏰

    5. You receive your SIMs, and your branded mobile network is live!

  • We look after all the legal and regulatory telco requirements including ID verification, reporting, notifications, OTP Account Verification. We also provide all policies and terms and conditions to ensure your brand is fully compliant.

  • We use the Vodafone / TPG 3G, 4G, 5G network which covers over 96% of the Australian metro population

  • Our trusted platform manages pre-paid and post-paid billing through Stripe. It includes an Anti-Fraud Radar that detects and blocks fraud using machine learning.

    We can also manage all your customer service for you with our dedicated customer service team - branded to your company.

  • In 1997 we launched our first MVNO and since then have launched some of Australian’s biggest mobile brands including Lebara and Kogan Mobile.

    We have extensive experience across South East Asia and Australia.

  • Yes, the end-to-end process from onboarding to operation is detailed in the agreement. Once signed, we can have your brand up and running in 8 weeks.

  • You can take an off-the-shelf branded MVNO approach or fully customise your MVNO. The choice is yours!

    With both approaches, you choose what you charge your customers for your plans.

  • Our dedicated operations team will support your MVNO.

    In addition you will receive a personalised account manager.

  • Our platform is implemented on elastic scaling - which essentially means it is infinitely scalable.

    Right now, our platform supports millions of customers every single day.

  • Yes we can!

    Use our “zero-touch” MVNO onboarding service. Here is the process:

    1. We will meet to discuss your goals to launch a mobile brand

    2. We sign the MVNO agreement together

    3. You send us your branding guidelines

    4. Wait 8-weeks ⏰

    5. You receive your SIMs, and your branded mobile network is live!

  • IMZI’s margins are market leading, with 20-30% profit per mobile product.

  • Absolutely! We have open B2B APIs and data feeds that are available for integrating with back-office systems.